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Terms and Conditions

Prices, Booking and More

Binding booking:
Your booking becomes binding after your written booking order and our written confirmation.


Prices:
All prices are per apartment/night for 2 adults and include breakfast in the VillaVerde coffee house, daily apartment cleaning and final cleaning.
The local tax of € 1.80 per person/night (14 years and older) will be charged separately on departure.


Children/ additional persons in the apartment:
Children up to the age of 3 stay free of charge with their parents in the apartment. On request we will be happy to provide a cot free of charge.
For children over 3 years in the apartment of your parents we charge a surcharge of 45 € per day. We do not offer an animation program for children and there is no indoor or outdoor playground.
For additional adults in the apartment we charge an extra charge of 45 € per day.


Wellness & Spa:
Both pools are available daily from 07:30 - 20:00 o'clock. 
The saunas are put into operation daily at 13:00 hrs and are switched off again at 19:00 hrs.
The sauna area in the spa and the garden sauna are reserved for guests aged 16 and over.
If you cannot keep a booked appointment in our wellness department, we ask you to cancel at least 1 day in advance, otherwise we will have to charge you 80% of the treatment price.


Pets
We ask for your understanding, pets are only allowed in the VillaVerde on request.


Arrival and departure:
You can move into your apartment from 14:30 on the day of arrival. 
On the day of departure we ask you to vacate your apartment by 11:00 a.m.


Cancellations:
In general, cancellations of reservations are only accepted in written form. The Italian hotel contract conditions apply.


Cancellation conditions:
Please inform us in good time if you have to cancel your holiday. Cancellations received up to 30 days before the arrival date will not incur any cancellation fees. In case of later notification we have to charge you 50% (price basis according to price list and booking period). If your cancellation arrives in the last 7 days before the holiday start, then according to ital. law the full amount will be charged. Cancellations will only be accepted in writing. The cancellation conditions apply regardless of whether the cancelled rooms are fully or partially rented. The same applies to early departure. There is no right of withdrawal in the sense of the consumer protection code! Please do not forget to take out a travel cancellation insurance.


Deposit:
In case of a fixed reservation we ask you for a deposit of 30% of the booked value as a bank transfer within 2 weeks to our account (IBAN: IT10N0604558590000005002001 BIC: CRBZIT2B020). The deposit can also be paid by credit card. We accept Visa and Mastercard credit cards. With the announcement of the credit card number and expiry date, it is irrevocably confirmed that the final invoice or any cancellation fees may be charged to the credit card, unless another payment method is agreed or no other form of payment has taken place. Price and payment methods: In the event of price errors, we reserve the right to make adjustments and refer to the current price lists.


Payment:
We accept our national currency (EURO). We accept all common EC cards as well as the following credit cards: Visa, Master Card.


Parking spaces:
A reserved parking space in the VillaVerde underground car park is available free of charge for your car.

With publication of the new price list all previous ones lose their validity! Price changes, spelling mistakes and errors, as well as offer changes reserved. The provisions of Italian hotel contract law apply.